My name is Iris Compiet and I’m a professional artist from The Netherlands. On this webshop you can find a selection of products I have created.
Please read the following information before placing an order.
For questions about your order, a product or if you’re having a problem with the webshop, please contact me at firstname.lastname@example.org
About the products
Everything featured in my shop is either handmade or produced in Europe. Please note that the actual product might look slightly different from what you see on your computer screen.
When you buy a product on my website you buy the item, not the copyright. When you buy an original piece of art or print you can’t reproduce it. It is against the law to copy it, reproduce it or use it for commercial purposes. Copyright on everything is © Iris Compiet, unless stated otherwise. Any infringement on this will be dealt with accordingly.
Shipping & handling
The webshop is run by me, the artist, Iris Compiet. I take great care of creating, handling and shipping everything myself. Please understand that I am a working artist and need time to create as well. For this reason, I do one post office run every week.
I aim to process and ship out orders every Friday before 12 AM CEST. If your order is placed on a Friday your order will go out on the next Friday. If you need your order before a certain time, please contact me before placing your order.
However, sometimes life gets in the way, a rush client job or too many orders to handle by just one person in time for the Friday post run which might cause a bit of a delay in the shipping. I will do my utmost to ensure all orders will be shipped on Friday but if circumstances don’t allow for this to happen I will make sure to do an extra post run a couple of (working) days after the initial shipping date. Thank you for your understanding.
All orders are sent through PostNL. And shipping costs include postage and handling costs. All original artwork will be sent via DHL.
You can choose between tracked & insured (insured up to €100), tracked (you get a tracking number to trace your order) and non-tracked. Standard the shipping is set to tracked & insured. You can change this at checkout. Be aware that I won’t be able to refund any lost or damaged orders if they are not sent with the tracked & insured option.
As an independent artist and small webshop owner, I can’t be held responsible for mistakes made by postal services across the globe. I do whatever is in my power to ensure your order will arrive safe and sound.
With insured shipping, I can get a refund from the postal services, though please note that PostNL is allowed to deliver the package within one year after sending without refunding money. They will need proof of the damaged parcel/product, so if your package arrives damaged you will need to take pictures of it in unopened state and of the damaged contents.
Countries I ship to and shipping times
I can ship worldwide but if your country is not listed please contact me and I will see what I can do.
Orders can take a while to arrive, shipping times depend on the country you live in. It can take a while due to customs procedures at the port of arrival in your country.
Generally, the following shipping times are normal once your order has been processed:
- Netherlands: 1-3 days
- Europe: 4-8 days
- The United States and Canada: 8-21 days (depending on the size and weight of the parcel)
- Australia: 8-20 days
- Rest of the world: 1-8 weeks
Note that I have no control over any of this.
Double-check your address
If you do not fill in the correct address or an incomplete address your order might take longer or might not arrive at all. I am not responsible for orders lost or late due to incorrect addressing on your part. Did you spot your mistake, please contact me immediately and I will see if I can fix it.
However if I made the mistake I will resend the order at no cost to you.
Track your package
You’ve chosen for the tracked or insured option and want to know where your order is? Go to: www.internationalparceltracking.com, use your code, country and zip code to see where your order is.
What to do when an order is returned to me?
If you are not home when your order is delivered by your postal services they’ll usually leave a notice for you to pick it up at your local post office. If you do not do this within a certain amount of time the parcel/order will be returned to me. When this happens and the parcel is back in my possession I will contact you about, you have two options, I will either refund your money for that order minus the shipping costs (this option is not available if an item is personalized, damaged or made to order) or resend it, in which case you’ll have to pay for shipping again.
Signed & sketched books
All books are signed with my name. If you wish an unsigned copy please leave a comment in the comment section upon completing your order.
It is possible to dedicate the book to someone special, however it is not possible to write any personal messages. If you wish to have the book dedicated to someone please leave the name in the comment section upon completing the order.
Payment and coupon codes
Accepted payment methods in the webshop are creditcard, Paypal and iDeal.
Got a coupon code? These can be redeemed at the ‘coupon code’ box in the cart or at checkout. They can no longer be redeemed after the payment process. If you have forgotten to redeem your code upon checkout I’m very sorry but I can not manually redeem it for you. No refunds will be given.
Invoice & receipts
An invoice/receipt will be placed in your package, if you’ve ordered something for a friend please let me know and I will leave out the invoice.
In case of pre-order items, these will be sent out as soon as they are available. If you’ve ordered any other items with your pre-order please be aware that your order will be held back until the pre-0rder item is available. If you wish your other items to arrive separately please place separate orders.
Refunds and exchanges
If by chance you’ve received the wrong item please email me with a photo of what you’ve received, your order number and details. Only claims received by email will be dealt with.
Lost or damaged
Did you chose the tracked & insured shipping method and your order is lost or damaged I can get a refund from the postal services, though please note that PostNL is allowed to deliver the package within one year after sending without refunding money.
I advice to always select the tracked & insured shipping option for books or large orders, this option is standard at checkout, you can change this yourself. Unfortunately I can’t give a refund (no money back, no replacements or discounts) if you didn’t chose to have books or large orders sent via insured mail. Orders shipped with the tracked & insured option will be insured up to €100. If your order will exceed that amount please contact me for additional options before placing your order. I’m very sorry but being a small independent artist I can’t take the blame for the postal services around the globe. I’m not a big co-operation, I’m not able to pay for the accidents caused by postal services not doing their job.
In case of smaller items getting lost or damaged please contact me with your order details and I’ll see what I can do for you.
By placing your order, you agree to having read all of the terms above, and agree with them.